Why can't I include my custom text area field in my segment?
Segments, All versions
Text area fields will not be available to add to segments because they cannot be used in report filters. A segment is, essentially, a series of filters used to generate a contact list, and because text area fields cannot be used in filters they cannot be used in segments. Please note the below excerpt from product documentation:
The available options in the Value field change depending on the type of field and the operator you select. For example, a menu field’s values display in a drop-down menu, whereas a date field’s values display date and time options. Text area fields are not available for use in report filters.
For additional information on this topic, refer to the 'Creating report filters' section of online documentation for the version your site is currently on. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.