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Optimize surveys for mobile use
Answer ID 6520   |   Last Review Date 11/18/2018

How do I optimize my surveys for mobile use?

Environment:

May 2014 and newer, Feedback for Mobile pageset

Resolution:

The Apply Mobile Optimization check box is selected, by default, on new surveys created on or after the May 2014 release. However, for surveys that were created prior to the May 2014 release, this option is not selected.

Use the following procedure to enable mobile optimization on surveys created prior to the May 2014 release.

  1. On the Questionnaire tab of a basic survey, click the Survey Options button.
    Or
    On the Questionnaire tab of an advanced survey, click the Survey Options button on the ribbon of the Designer Home tab.
  2. Select the Apply Mobile Optimization check box.
  3. Click the OK button to close the window.

Use the applicable Preview buttons to view mobile or standard/desktop mode. Be sure to Save your changes.

Please note that any template applied to the survey will not apply to the mobile version.  To apply a header or image to your mobile version, use the Add HTML Content action, add a Conditional Section for Runtime Variable=Mobile (as pictured), and include the image or text for your survey. You will need to apply similar content to every page in your survey. When the survey is viewed from a mobile, touch-screen device, this content will be presented.

Image


For additional information, refer to the 'Customizing surveys for use on mobile devices' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.

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