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Understand Intelligent Advisor Error Codes
Answer ID 6480 |
Last Review Date 07/09/2025
What does an Intelligent Advisor error code mean?
Environment:
Intelligent Advisor, latest release
Resolution:
If an error occurs while running an Intelligent Advisor interview in Oracle B2C Service:
- a general reason for why the error occurred should be displayed on the screen. Most displayed messages are configurable in the project.
- a more detailed message should be logged in Intelligent Advisor Hub. These errors are available to Hub Administrator users in the message log. Oracle B2C Service errors (OPA-RN) can be found in this table.
Additional troubleshooting information is available in these topics:
- Errors From Data Adaptors (OPA-VAL) - useful for troubleshooting problems that occur during data loading and saving
- Oracle Policy Modeling Error Codes (OPA-E00) - useful for troubleshooting problems that occur during rule authoring and uploading to the hub
- Troubleshoot the Intelligent Advisor Widget - useful for troubleshooting when an interview doesn't display in Customer Portal
- Troubleshoot Embedded Interviews - useful for troubleshooting when an embedded interview doesn't display