Partners - How to request and maintain Oracle Service Cloud demo sites
Answer ID 6096   |   Last Review Date 11/08/2016

What is the process to request and maintain Oracle Service Cloud demo sites?

Environment:

Partners
Oracle Service Cloud demo sites using Oracle Demo Central and/or Oracle Cloud Marketplace

Resolution:

Introduction
All demo sites for Oracle Service Cloud (OSvC) must now be requested by the partners directly for all demo or development related sites.


Demo site access and requests

For all Oracle Service Cloud requests, the requests must be made through Oracle Demo Central (http://demo.oracle.com).

Each partner must have an oracle.com account to access the site to submit tickets.


To gain access to Oracle Cloud Services Demonstration environments:

  • Be a Gold, Platinum or Diamond level partner in good standing within the Oracle PartnerNetwork.
  • Have at least one Sales Specialist and one PreSales Specialist for the desired product.
  • For Demo purposes:
    1. –  Agree to the terms and conditions of the Cloud Services Demonstration Access Addendum, executed online via the Oracle Partner Store.
  • For Development purposes:
    1. –  Agree to the terms and conditions of the Cloud Interoperability Addendum, executed online via the Oracle Partner Store.
       –  Note: If the information in the partner's application does not comply with these terms, the application will be declined.
  • Full details of the program can be found on the OPN Website (Click on following links: Partner with Oracle > Market and Sell > Oracle Demonstration Services)
  • Once approved, there demo central should receive an automated update and the accounts will be granted access.


Cloud Interoperability Addendum (Step by Step)

  • Login to the Oracle Partner Store here.
         –  Go to 'Memberships' tab > Others > Apply for New OR to Renew.
         –  Go to 'Memberships' tab > Others > Select the Oracle Cloud Interoperability record > go to 'Actions' button > Renew. 
         –  Fill in the online form to execute the Oracle Cloud Interoperability Addendum (NOT the Oracle Social Interoperability Addendum).


Submitting requests

Once access is granted use the following steps to create tickets.

Click the next to the appropriate heading below to expand that section for viewing.

 Step 1 - Start OSvC Request 

Step 2 - Select Type of Request

Step 3 - Ticket Creation

Step 4 - Open / Edit Ticket Interaction


Oracle Service Cloud Demo Services Frequently Asked Questions 

Refer to Oracle Service Cloud Demonstration and Development Sites Frequently Asked Questions (PDF) for more information regarding partner requested demo sites.

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