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Changing the Include Signature in Response default
Answer ID 600   |   Last Review Date 07/22/2019

How do we disable the 'include signature' option by default?

Environment:

Staff Signatures in Incident Response Messages

Issue:

we want to disable the default check box so that the signature is not sent. Or is there a way to take off that field from the response incident interface?

Resolution:

If the staff account includes content in the Email Signature field, the Include Signature checkbox displays within the Options button on the Message toolbar of the incident thread. The 'Include Signature' option is selected by default and the email signature with display for every incident response thread.

To disable the 'Include Signature' being enabled by default, simply uncheck the 'Include Signature' check box. If the Email Signature field within the Staff Account or Personal settings is null, the 'Include Signature' option does not display within the Options.


For additional information, refer to the 'Add or Edit a Staff Account' or the 'Change your Personal Settings' sections within online documentation for the version you are currently running. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.

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