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Cobrowse: End-user session remains active after agent disconnects
Answer ID 5906   |   Last Review Date 02/15/2022

Why does the end-user Cobrowse session not end immediately when the agent disconnects?


Integrated Cobrowse
Standalone Cobrowse


When the Cobrowse agent disconnects from a Cobrowse session, the end-user's browser showing the session ID does not immediately indicate the session was ended by the agent.


By default, a Cobrowse session will remain active on the end-user's side for 3 minutes after an agent disconnects.  This time allows for the Cobrowse session to be seamlessly transferred to another agent in cases where additional assistance is needed.  If a new agent does not connect to the Cobrowse session within the 3 minute window, the session will be terminated on the end-user's side.

Cobrowse can be configured to terminate the session on the end-user's side as soon as the agent disconnects.  To enable this feature, follow the steps below: 

  1. Login to your Cobrowse Administrator account at
  2. From the left side menu, go to Products > Cobrowse > Configuration 
  3. Click on the 'Optional Configuration' link to expand the options
  4. Check the box for 'Immediate session termination on Agent disconnect' and then click 'Save'

For additional information on Cobrowse, please refer to Documentation for Oracle Cobrowse.