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End-user Cobrowse session remains when agent disconnects
Answer ID 5906   |   Last Review Date 02/25/2019

Why does the end-user Cobrowse session not end when the agent disconnects?


Integrated Cobrowse


When the agent disconnects Cobrowse in their workspace, the end-user's browser showing the session ID does not immediately indicate the session was ended by the agent.


Cobrowse will not show that the session was ended by the agent until after approximately 3 minutes.  When Cobrowse is used by phone, this time allows for the Cobrowse session to be used by multiple agents in the case where the phone call must be transferred to a new agent.