Skip Navigation
Expand
URL in incident response being turned into a tracked link
Answer ID 5770   |   Last Review Date 07/22/2019

Why are my incident responses that contain a URL of our end user pages being turned into tracked links?

Environment:

Tracked Links in Incident Response
Oracle Service Cloud

Resolution:

This behavior is intentional to add the tracking string to the webserver name to support plain text mode in the incident threads and also when using Message Templates in plain text mode. For either of these cases when the webserver is seen in the text portion, a tracking string is added and some of these would be made to hyperlinks by the email client in which they are rendered. To track the link clicks, the tracking string is added to webserver addresses by design.

Available Languages for this Answer:

Notify Me
The page will refresh upon submission. Any pending input will be lost.