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Are clients automatically updated when you use the CDL (Custom Deployment Location)
Answer ID 5765   |   Last Review Date 01/22/2019

Are clients automatically updated when the Custom Deployment Location (CDL) is C:\Program Files\RightNow?

Environment:

All Supported versions, CDL
Oracle Service Cloud (OSvC)

Resolution:

Yes, if the installation requirements are met, the OSvC client will automatically update when updates or maintenance packs are applied. This includes when the CDL is located in the C:\Program Files folder. 

For the OSvC client to successfully update in the CDL when maintenance packs are applied, the following requirement must be fulfilled. All agents with the CDL set, must have Read/Write/Execute rights to the CDL folder location. For this reason it is not best practice to select C:\Program Files as a location for the deployment options locations.  

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