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Remove Customer Entry Option
Answer ID 5679 |
Last Review Date 03/18/2019
Is it possible to remove the "Customer Entry" option within an incident?
Environment:
Incidents, Workspace permissions
Oracle B2C Service, November 2011 and newer releases
Resolution:
It is possible to hide the 'Customer Entry' option by editing the Permissions in the options of the Rich Text Incident Thread control on the workspace.
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Open associated incident workspace
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Click within the Messages tab of the workspace
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Click on the Permissions button located on the Design tab
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Unselect "Allow adding Customer Entries"
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Save the workspace
For more information on workspace properties options, refer to online documentation link that gives further details Workspace Options Properties.
Notes:
These permissions are only affected for the staff accounts using the specific workspace, and do not affect actions performed by workflow or script rule.