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Deploying Oracle Service Cloud without Administrative Rights
Answer ID 5671   |   Last Review Date 01/22/2019

Do I need administrative rights on my workstation in order to install the Oracle Service Cloud client?

Environment:

Oracle Service Cloud versions November 2010 and newer

Resolution:

Agents do not need administrative rights to install the Oracle Service Cloud client on their workstations. Oracle Service Cloud uses Microsoft’s Click-Once industry standard technology for deployment of the client application to staff workstations.

This provides the following benefits:

• New versions of Oracle Service Cloud can be downloaded without redeploying the client.
• Maintenance packs are applied automatically.
• Workstation administrative permissions are not required for staff members.
• Deployment requires little to no involvement from your IS staff.

For more information you can find the Deployment Guide for your specific version of Oracle Service Cloud here: Answer ID 5168: Documentation for Oracle Service Cloud products.

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