Do I need administrative rights on my workstation in order to install the Oracle Service Cloud client?
Oracle Service Cloud versions November 2010 and newer
Agents do not need administrative rights to install the Oracle Service Cloud client on their workstations. Oracle Service Cloud uses Microsoft’s Click-Once industry standard technology for deployment of the client application to staff workstations.
This provides the following benefits:
• New versions of Oracle Service Cloud can be downloaded without redeploying the client.
• Maintenance packs are applied automatically.
• Workstation administrative permissions are not required for staff members.
• Deployment requires little to no involvement from your IS staff.
For more information you can find the Deployment Guide for your specific version of Oracle Service Cloud here: Answer ID 5168: Documentation for Oracle Service Cloud products.