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I need to be able to view/have access to Outlook Integration
Answer ID 5534   |   Last Review Date 11/14/2018

How do I un-hide or view the Outlook Integration once enabled?

Environment:

Oracle Service Cloud Console, Outlook Integration (OI)

Resolution:

When editing a profile, you should see an Outlook Integration tab under Permissions.  If not, it's possible that module has not yet been enabled for your site. In this case, submit a service request to Ask Technical Support requesting OI be enabled.

Once enabled, access the console and add OI permissions at the profile level using these steps:

1. Go to Configuration  > Staff Management > Profiles
2. Select desired profile from list
3. Select Permissions from top ribbon
4. Look for the tab "Outlook Integration"

This should allow visibility and agents in the selected profile should now be able to use Outlook Integration.

For additional information, refer to the 'Outlook Integration Overview' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.

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