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Not receiving 'Sign Out' prompt when exiting console
Answer ID 5501   |   Last Review Date 04/03/2019

When exiting our Oracle Service Cloud console, I do not receive a prompt to sign out of my session. What causes this?

Environment:

Any Windows version where multiple monitors are used
Agents logged into your instance of Oracle Service Cloud

Resolution:

By default when stretching your Windows desktop across multiple monitors the Task Bar remains on your primary display.

There are multiple third-party applications available that offer the functionality of expanding the Windows Task Bar across secondary displays as well.

When open, the Oracle Service Cloud console maintains an icon in your Windows system tray that will allow you to perform the following tasks:

New Console

Notifications

Sign Out

A behavior has been identified where using one of these third-party desktop expansion applications will cause this Task Bar icon to no longer function. Additionally it will suppress the Oracle Service Cloud 'Sign Out' prompt when exiting the application.

The workaround in this case is to disable any third-party Windows desktop expansion software, as they are incompatible with Oracle Service Cloud.

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