How do I enable the Customer Portal Widget Builder functionality?
November 2012 and newer releases - Customer Portal
The Widget Builder is a Customer Portal version 3 functionality. CP3 is available on the August 2011 release, but is not enabled by default.
In order to enable the Widget Builder, go to the ci/admin pages and update your framework by following the steps in Answer ID 5767: Upgrading Customer Portal Framework from CP2 to CP3.
Once you have updated to the Customer Portal version 3 functionality, click on the drop-down list of the 'Widgets' tab, and select 'Create a New Widget'.