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HTML elements in account signatures with visual email
Answer ID 5434   |   Last Review Date 12/12/2018

How can I include html elements in account signatures when using visual email?

Environment:

HTML table element, signature response, account

Issue:

I would like to include html tables in the email response signatures of our agents. When I copy and paste a table into the "Email Signature" portion of the Account details it renders as plain text.

Resolution:

Accounts can include html elements in Email Signatures, but these must be written out with html tagging intact. Copying and pasting a previously rendered html element will not produce the desired outcome so, for instance, you will not be able to copy the existing table element in an email program into that field correctly. Instead, it must be rebuilt like so:

<table border="1">
<tr>
<td>row 1, cell 1</td>
<td>row 1, cell 2</td>
</tr>
<tr>
<td>row 2, cell 1</td>
<td>row 2, cell 2</td>
</tr>
</table>

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