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Removing Chat Queues
Answer ID 5389   |   Last Review Date 12/18/2018

How do I delete a chat queue?


B2C Service Chat


To remove a chat menu follow the steps below.

1. Navigate to Configuration > Application Appearance > Customizable Menus.

2. Select "System Menus" then select "Chat Queues"

The Available menus will be displayed under Label.  Select the one you wish to remove by clicking on it.  Once highlighted select the "Delete" option from the top menu. You will be asked to confirm the deletion. The queue may take a moment or two before removing from the current display. Once that occurs you will need to click "Save" to save the change or the queue will not be deleted.


At the delete step you may encounter a message saying item can not be deleted due to active rules. If this is the case you will have to modify your Rules to remove reference to the queue before deleting the queue in question.  You can find out more about rules at the answer linked below.

Answer ID 1842: Overview of rule functionality