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Accessing past CSP/VCIO notifications
Answer ID 5262   |   Last Review Date 12/18/2018

How do I review past Customer Service Portal (CSP) notifications?

Environment:

Customer Service Portal (CSP) notifications
VCIO

Resolution:

If you happen to miss a CSP notification they are available on the Oracle RightNow VCIO Cloud Service portal.

1. Navigate to https://csp.rightnow.com/vcio/ and log in with your cx.rightnow.com username and password.
2. Expand Historical Service Status by clicking the '+' beside the text.
3. Search for the dates you are interested.
4. Expand the service issue by clicking the '+'.  

While logged in to the portal you can check your notification preferences by clicking Preferences -> Notifications.   There are separate opt-ins for Service Issue and Maintenance Notifications.

 

 

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