Is there a limit to the number of characters in an answer variable name?
Environment:
Creating variables to be used in answers, incidents or chat
Oracle B2C Service, all versions
Resolution:
The maximum number of characters that can be used in the "Name" of a variable is 40 characters.
A variable is a predefined shortcut for entering a long string of text when adding an answer, responding to an incident, engaging in a chat session, or creating standard text. They are created by navigating to Configuration > Service > Variables. A different value can be entered for each interface (if multiple interfaces exists).
For additional information, refer to the Add or Edit a Variable section in the Online Help User Guide documentation. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.