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Marketing CAN SPAM Configuration
Answer ID 5085   |   Last Review Date 11/26/2019

What is Oracle Service Cloud CAN-SPAM compliance in mailings and surveys?

Environment:

Outreach and Feedback, Mailings and Surveys, SPAM compliance

Resolution: 

Oracle Service Cloud's recommendations are to follow the best practices as stated in our online documentation.  Oracle Service Cloud helps you identify CAN-SPAM compliance issues.  Legal definitions and penalties for spam vary among countries. Therefore, it is important to stay abreast of current and pending legislation in the United States and other countries. There are many sites that you can check to stay current with the laws and to make sure your site is compliant.

When creating a mailing or survey with an invitation message, Oracle Service Cloud automatically checks that the message contains a physical address and an unsubscribe link, and honors global opt-in preferences. The remaining requirements must be manually verified by the staff member saving the mailing or survey.

For further details refer to the 'Check CAN-SPAM compliance in mailings' or the 'CAN-SPAM compliance in surveys' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.

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