Why did certain Service Level Agreements not apply to some organizations?
All Supported Versions, SLAs
Service Level Agreement (SLA) instances will expire on the Expiration date and be removed from the record if the SLA has a value in the "Term (Duration)" field.
For additional information, refer to the 'Add a grace period SLA' section in the Online Help User Guide documentation for the version your site is currently running. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.