Why am I not receiving Service Notifications being sent for site issues?
Cloud Services Portal, VCIO
In order to receive Service Notifications, you will need to go to https://csp.rightnow.com/vcio/ and ensure your account is subscribed to notifications. To do this follow the steps below:
1.) Log into https://csp.rightnow.com/vcio/ with cx.rightnow.com end-user username and password
2.) Click on the Preferences link
3.) Un-select the 'Opt Out of Service Notifications' option, and click Save
To learn more about VCIO, refer to Answer ID 4713: Popular Answers About Oracle Service Cloud VCIO Cloud Service.