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Service Notifications not received
Answer ID 4779   |   Last Review Date 12/12/2018

Why am I not receiving Service Notifications being sent for site issues?

Environment: 

Cloud Services Portal, VCIO

Resolution: 

In order to receive Service Notifications, you will need to go to https://csp.rightnow.com/vcio/ and ensure your account is subscribed to notifications. To do this follow the steps below: 

1.) Log into https://csp.rightnow.com/vcio/ with cx.rightnow.com end-user username and password
2.) Click on the Preferences link
3.) Un-select the 'Opt Out of Service Notifications' option, and click Save

To learn more about VCIO, refer to Answer ID 4713: Popular Answers About Oracle Service Cloud VCIO Cloud Service.

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