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Why did my scheduled report not deliver?
Answer ID 4620   |   Last Review Date 12/24/2018

Why are my scheduled reports not being delivered and unable to be forwarded?

Environment:

Analytics, Techmail
Oracle B2C Service, All versions

Issue:

I have a report scheduled and it did not deliver. I also tried to "Forward" the report and that didn't work either.

I checked Answer ID 485: People are not receiving scheduled reports and made sure all the steps had been followed.

Email addresses were correct, report is available.
Default mailbox is set up.

Resolution:

1. Try setting the scheduled report to send to an email on a different domain (i.e. if you use @site.custhelp.com try using an email from @gmail or @yahoo)

2. See if the Report gets delivered to this new email address.

Cause:

The problem is likely an issue with the spoofing, Answer ID 2245: Scheduled reports and forwarded incidents are getting blocked.

 

 

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