Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Environment:
Customer Portal Versions: 2.x.x & 3.x.x
Resolution:
In order to add the Google +1 button, you can replace the 'SocialBookmarkLink' code in the 'answers/detail.php' file with the code from Google, Twitter, and Facebook. The code for the 'SocialBookmarkLink' is listed below:
<rn:widget path="utils/SocialBookmarkLink"/> This file can be found here: https://<vhostname>/dav/euf/development/views/pages/answers/detail.php
<rn:widget path="utils/SocialBookmarkLink"/>
This file can be found here: https://<vhostname>/dav/euf/development/views/pages/answers/detail.php
Below are the following links to configure a button and get the code.
Please note, that these code snippets do not need to have a set URL. The widgets can get the URL automatically:
Google +1 button - http://www.google.com/webmasters/+1/button/ Twitter button - http://twitter.com/about/resources/tweetbutton Facebook button - http://developers.facebook.com/docs/reference/plugins/like/ Notes for the Facebook button: • Do not enter a URL when setting up the Facebook button. • Note that the size for the button should be set to something close to 110 pixels to match the size of the Twitter button.
Google +1 button - http://www.google.com/webmasters/+1/button/
Twitter button - http://twitter.com/about/resources/tweetbutton
Facebook button - http://developers.facebook.com/docs/reference/plugins/like/
Notes for the Facebook button: • Do not enter a URL when setting up the Facebook button. • Note that the size for the button should be set to something close to 110 pixels to match the size of the Twitter button.
Put the code for the widgets into the 'details.php' file and test the results in the Development mode. Use the following URL to set Development mode:
https://<vhostname>/ci/admin/
Once you have made your changes, stage and deploy your site to make the changes live.