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Displaying support in Facebook
Answer ID 4538   |   Last Review Date 11/09/2019

Why isn't the application that displays the knowledge base of our CX site working in the Facebook fan page?

Environment:

November 2011, Facebook

Resolution:

It is likely the Oracle B2C Service for Facebook feature was not configured properly.  Example: The Page Tab URL and Secure Page Tab URL both end in "splash/". Please refer to Answer 4193: Configuring Self Service for Facebook for the latest CX for Facebook configuration guide.

To correct this, please submit a service request via Ask Technical Support.  When submitting support incidents to Oracle B2C Service Technical Support regarding CX for Facebook please provide the following:

1. The exact URL to the Facebook Fan Page that contains the CX for Facebook app. EX: http://www.facebook.com/pages/Test/355526455540421

2. Screen shots of your Facebook settings found at http://developers.facebook.com (see screen shots below)

Screen shots of your Facebook settings found at http://developers.facebook.com

Click to enlarge images

Shows name, AppID, App Secret and allows to edit icon


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