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Tracking Standard Text used by agents
Answer ID 4515   |   Last Review Date 12/18/2018

Is there a standard report to track standard text used by agents?


Analytics, All versions


The standard report "Standard Text Utilized by Agents" can be used to track standard text use by Agents.

You can find the Standard Text Utilized by Agents report in the following location: \Public Reports\Common\Site Administration\Content Library.  The report ID (ac_id)  is 13034.

The top level provides the standard text name, value and usage count. Drilling down on the usage count, it provides the reference number and subject where it was appended, along with the agent account and date it was used (based on the user_trans table).