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Adding words to the interface spell check dictionary and configuring spellcheck
Answer ID 439   |   Last Review Date 07/22/2019

How can I add words to the spell check dictionary?

Environment:

File Manager, Spellchecker dictionary
Oracle Service Cloud

Resolution:

The spellchecker dictionary, spell/dict/, contains an additional interface level dictionary wordlist, userdic.tlx, which is used for spell checking and similar phrase searching. Add words you want to be included in the spell checking dictionary. Words added to this file are not flagged as misspelled during spell checking. Type each word on a separate line.

You can add words to the spell check dictionary by editing the userdic.tlx file using the File Manager. To edit this file, use the steps below:

  1. From the Configuration items, select Site Configuration > File Manager.  

  2. Select Spellchecker Dictionaries from the Switch to drop-down menu. 
      
  3. Click the userdic.tlx hyperlink to open the file.

  4. Edit the file to include the words to be added to the spell check dictionary. There should be one word per line. Words can be upper case, lower case or any combination of upper and lower case.

  5. Click Save.  

  6. Go to a test incident or test answer and enter a word you added to the file to verify that the word has been added to be spell checked. 

Note: The dictionary is downloaded to the RNT cache on the agent's workstation.  So you may need to remove the RNT cache from the workstation to see any changes that have been made to the userdic.tlx file.  The spell check feature does not find misspelled proper nouns or sentences that begin with a lower case letter.

It is not possible to remove words from the system-defined list of words accepted by the spell checker. If you have added a word to the list and then decide to remove that word, you can remove the word since it was not part of the original list.

There is a 1MB size limit to the userdic.tlx file. If you attempt to upload a very large file an internal server error will occur. Also, there is no way to add multiple dictionary files.

Note: To access the userdic.tlx file, your profile must have Administration > Configuration permissions. For further information, refer to the 'Administration Permissions' section in online documentation for the version your site is currently running.  To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.

Spell Checker configuration:

When performing a spell check, if there are no spelling errors, a small pop-up displays to indicate that the spell check is complete.  The fields that are spell checked are configured in the workspace used by your staff members.


Both an interface level and a local user (desktop) dictionary are available to the user.   The local dictionary file, localdic.tlx, is built by the agent, either by using the "Add to Dictionary" function or by editing the file directly.  More information about the user desktop local dictionary can be found in the following answer: 

Answer ID 8015: Viewing and editing the local dictionary file


For more information on enabling or disabling spell check, refer to Answer ID 324: Using Spell Check.

For additional information, refer to the 'Check Spelling Manually' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.

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