Where can I find more in-depth information on Analytics?
Oracle Service Cloud, All versions
Analytics can be a very complex product with in the Oracle Service Cloud application. Therefore, we provide many resources to assist administrators in understanding canned reports and building custom ones.
For more in-depth information on analytics, here are a few options:
- Online documentation
- After selecting your version, the Online Help (or User Guide) includes an "Analytics" chapter.
- Select the Video tutorials (or Tutorials) link and select the chapter for Reporting or Analytics (i.e. Analyze and Report) to view several videos assisting in creating and managing reports and dashboards.
- Best Practices for Analytics
This published answer provides resources for creating and using analytics features. Information that will help with the learning curve and provide some best practices to help you achieve Analytics enlightenment.
- Analytics Cookbook
This is a set of reporting (or "recipes") that showcase specific report functionality and/or use cases to assist with learning or expanding your Analytics knowledge within Oracle Service Cloud. Additional information on this is also available in the Customer Success Blog - Cooking Up Reporting Success.
- Reporting and Analysis forum
You can also visit the Oracle Service Cloud Community forum to search information and popular questions from other users.