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Campaign does not launch when using Data Import Wizard
Answer ID 4211   |   Last Review Date 11/26/2019

When trying to run a campaign using a list with the Data Import Wizard but the campaign doesn't launch.

Environment:

Campaign, Data Import Wizard

Resolution:

In a case where a campaign is set to be triggered by a Contact update, you must upload Contacts through the Data Import Wizard and select "Update Existing data."

If you use another setting such as "Keep Original Data," the campaign will not trigger.

For more information regarding campaigns refer to Answer 2263: Using Outreach Campaigns.

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