In the editing of rules, when there is a list of items in which multiple items may be selected, how do I select multiple items or deselect an item?
Oracle Service Cloud, All versions
An individual item can be selected by clicking it; to select a range of items, click an item at one end of the intended selection, hold down the shift key, and click an item at the other end.
Alternately you can click on an item in one end of the intended selection and while still holding down the left mouse button, drag it to the other end of the intended selection. To add another single item to the selection, hold the "Ctrl" key and click the item. Holding the "Ctrl" key and clicking an item will also toggle whether it is selected or not, so holding down the "Ctrl" key and clicking an already selected item will deselect it.
For additional information, refer to the Business Rules > Choosing Conditions section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.