Is there a way one widget can be overridden by another?
There is a Customer Portal framework improvement that allows the standard or custom widget folder designation in the code that calls a widget to now be optional. When a path is not specified, the custom folder is searched first; if there is a widget by that name in the custom folder, the custom widget is called rather than the standard one. This lets you replace a Oracle Service Cloud standard widget with a customized one that uses the same name, so you do not have to find and replace all calls to the new widget within all pages and other widgets. When a path to the custom or standard folder is specified, the code continues to support it.
For more information on widget overriding, please refer to the Customer Portal manual. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.
Customer portal conforms to accessibility standards, and uses new widgets to comply with those standards. For more information on accessibility, refer to Answer ID 2829: Customer Portal accessibility standards.