How do I use the standard answer workspace?
Oracle Service Cloud, Standard answer workspace
The answer workspace allows access to answers used with your end-user pages. Staff profiles determine whether a staff member can access and publish answers.
Your organization may use the standard workspace, or your administrator may
have created one or more customized workspaces. Your profile defines the workspace you see when you work with answers, whether it is the standard workspace or a customized workspace.
The standard workspace for answers contains the following main elements:
• Answer ribbon—Consists of buttons for taking actions on answers.
• Key answer fields—Consists of key answer fields related to answer management.
• Answer record tabs—Consists of additional fields for entering information about the
For additional information, refer to the 'Standard answer workspace' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.