Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
How can we share reports between sites?
Environment:
Analytics
Resolution:
From the Report Explorer, administrators can export reports from one site and then import them into another. When reports are exported, they are saved as an XML file. The XML file includes a hash value that is used when the file is imported to determine if the file has been modified externally. If the file has been modified, it is not available for importing, and an error message notifies you that the file is invalid.
NOTE: The following action could cause the file to be modified: email as an attachment, copy the file, move the file, open/save. When emailing a report definition, it would be best to zip the file and add a zip file attachment to minimize the possibility of a file modification.
The report definition includes the filters used in the report along with output columns, drill-down levels, and charts and styles used in the report. This allows you to basically copy a report configuration from one application to another. Note: You cannot import reports to earlier versions.
Exporting report data: In all supported versions, you can export data from a report that has been run so that users can review and analyze that data in another format, such as .pdf or .csv format. For more information on exporting report data, refer to Answer ID 75: Exporting reports into another format for analysis
Exporting Report Definitions: To export a report definition, use the steps below. You can export the report after you have run it in the console or while editing the report. If you are exporting from edit mode, be sure to save the report configuration before exporting.
Importing Report Definitions To import a report definition, use the steps below.
Copying reports between interfaces: For a single site with multiple interfaces, you can copy a report from one interface to another without having to export it and then import it to the other interface. However, between different sites, you must export the report from one site, and then import it into the other site. For more information on copying reports between interfaces in a site, refer to Answer ID 378: Copying a report.
In addition, you can also export and import workspace configurations between sites. For information on sharing workspaces between sites, refer to Answer ID 2572: Exporting and importing workspaces between sites.