Which language is used to spell check an incident? What happens if we spell check an incident assigned to our German interface from our English interface?
Spell Check, Incidents
Oracle Service Cloud
When spell checking an incident, the system will use the spell checker that is associated to the language used in the Language field found under the Details tab in the incident workspace. This means that the spell checker will not necessarily match the interface language; if the language id and the interface language aren't the same, the spell checker will use the language id rather than the interface language.
For additional information, refer to the 'Spell checking' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.