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Requesting a Web Log
Answer ID 2431   |   Last Review Date 07/28/2021

What is a Web Log and how do I generate one for my site?


Web Logs


A web log is a document that lists all web hits to a specific interface, for a 24 hour period, between 00:00:00 and 23:59:59 GMT. A web log is useful for generic web analysis purposes, and can also be used to track down a specific request to an IP address for security matters.

While the web log files are based on 00:00 to 23:59 GMT time, the time stamps for entries in the log are in local data center time.  For example, if your site is hosted in the CA data center, the time stamps in the Web Log will be Pacific time.

To request a Web Log use the steps below:

  1. From the Site Tools link from the Support home page, login, then click on the Web Log link, you will be taken to the Current Web Log Requests page. If you have previously requested Web Logs, you will see all current requests for Web Logs and what their status is.

  2. In the upper right hand corner of the Current Web Log Requests page, click the Request Calendar link.

  3. Click on the day you want the Web Log generated for. You can request a log only from the dates displayed in a different color.

    Note: You can only request logs for one day at a time. You cannot request a log for a span of days.

  4. Once you click on a date, choose the sites/interfaces from the list, then click the check box at the far right for each interface you want to generate a log for.

  5. At the bottom of that page will be a drop down menu that you can use to select what format to use for the log. There are two supported formats; Common and Combined. The definitions for these formats can be viewed at the Apache web site:

  6. You will receive an email notification once the log has been generated.

  7. To download the log once it has been generated, go to the Current Requests page, click on the link in the green row.

  8. The log files will be standard UNIX format text files that have been compressed. To view the log, uncompress them with the utility of your choosing and then open them with a program such as Microsoft Wordpad.

There are factors that can cause the generation of a log to take more than an hour. These factors include the amount of traffic your site gets and how many other requests are in the queue.

While logs can be a useful tool only 12 requests at any one time for a domain name are allowed. Any request that sits in the queue for more than 7 days will be automatically removed.