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Quick text feature to append standard texts
Answer ID 2363   |   Last Review Date 12/18/2018

What is the Hotkey feature in the Support Console and how do I set it up?


Standard text, hotkey


The F8 function key opens the quick text feature, which allows you to enter a hotkey sequence for a standard text. This allows staff to most easily append common standard texts based on the shortcut / hotkey sequence In the pop-up box, enter the hotkey sequence for the standard text you wish to append.

To use the quick text feature, use the steps below:

  1. Position the cursor in the incident thread where you want the text to be appended. 
  2. Press F8. 
  3. Enter the hotkey / shortcut for the text and press Enter.