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Server Name used for Outlook Integration
Answer ID 2349   |   Last Review Date 12/12/2018

During configuration, what values are we supposed to enter for Server Name and Interface Name?

Environment:

Outlook Integration

Issue:

We are trying to set up Outlook integration with our Oracle Service Cloud site. When defining the Credential Information, we are supposed to enter the Server Name and Interface Name, but are unsure of what values to enter.

Resolution:

When configuring Outlook Integration for your site, you must specify the connection between Outlook and the Oracle Service Cloud server.

For more information on Outlook Integration, refer to the "Outlook integration" section in online documentation for the version your site is currently running.  To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.

 

For the Server Name, enter the base of your site's URL. Include the custhelp.com part of the URL:

http://interfacename.custhelp.com or
https://interfacename.custhelp.com

The interface name is the text preceding the .custhelp.com of the URL. If the URL contains dashes, use dashes in the server name, but convert each dash to an underscore when entering the value as the interface name. For example:

Server Name:  http://apple-banana.custhelp.com
Interface Name:  apple_banana

For upgrade sites or cloned site, the server name includes the cloned content appended to the name. The interface name remains the same as the production site. For example, the server and interface name for an upgrade site is:

Server Name:  http://apple-banana--upgrade.custhelp.com
Interface Name:  apple_banana

 

For sites with a vanity URL:

If your launch URL is the following (from the application launcher):
https://somename.com/cgi-bin/interface.cfg

Use the following values.

Server Name: https://somename.com
Interface Name: interface (without the ".cfg")

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