Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
How can I tell which of our staff members have logged in to the Oracle B2C Service application in the last week?
Environment:
Analytics
Resolution:
The Agent Login and Group Login reports allow you to view which staff members have logged in to your Oracle B2C Service application within a time period you specify.
These reports are accessed from the Report explorer using the path:
Public Reports > Service folder > Agent Reports folder > Agent Login folder
The Agent Login dashboard (ID 530) includes run-time filters for a date range, agents name and date grouping so that the results are grouped by day, week, month, or year. This allows you to select specific staff accounts of interest to review their login history.
The Group Login dashboard (ID 540) includes run-time filters for the date range, the staff group name and date grouping. This allows you to view the login activity for specific staff groups as a whole.
The reports contained in these dashboards will not get copied as well if you create a copy of the dashboard and cannot be edited.
If you are unable to see expected reports, you may want to check the Analytics permissions associated with your profile. See Assign Analytics Permissions for information on each permission type.