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Forwarding a tracked link to someone else
Answer ID 2239   |   Last Review Date 03/18/2019

Do tracked links work even if the email with the original link is forwarded by the recipient to somebody else?

Environment:

Outreach, Mailings, Tracked Links

Issue:

An outbound email with a tracked link was forwarded by the recipient to somebody else who then subsequently clicked on the link. We want to know if it's possible to track this recipient's email address or any other type of information.

Resolution:

When an outbound email that contains a tracked link is forwarded to another email address, the link will attribute any actions to the initial recipient of the email. The tracked link will work, but if anyone clicks the link, Oracle RightNow Outreach Cloud Service will attribute that action to the contact who initially received the mailing and then forwarded it to someone else.

Therefore, if Sue receives the mailing and then forwards it to John and John clicks the tracked link, that action is attributed to Sue within the Oracle RightNow Outreach Cloud Service reports.


For information on tracked link results, refer to the 'View click-through results' section in online documentation for the version your site is currently running. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.
 

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