What is the Offer Advisor?

Environment:

Offer Advisor

NOTE:  Oracle Service Cloud Offer Advisor deprecation begins as of August 2017

Resolution:

The Offer Advisor is an add-on feature that automatically provides your agents with product offerings and other configurable messages based on the nature of the customer or organization record that an incident is associated with.

For example, if you have a specific promotion for people who have subscribed to a specific service or live in a particular region or country, the offer advisor can display the promotion to your agents when they handle service requests from those customers.

The active and inactive states of the Offer Advisor button

For additional information, refer to the 'Offer Advisor Administration' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.