Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Environment:
Configuration Settings, Configuration Editor Oracle B2C Service
Resolution:
Your Oracle B2C Service application includes many configuration settings that allow you to enable or disable several features within your site. In addition, some configuration settings allow you to specify how a certain feature is supposed to work.
You can access, edit, and customize these configuration settings through the Configuration Editor. Each configuration setting includes a description that defines how the setting works and what the default value is so that you can easily restore a setting to its default value if you wish.
When you change configuration settings, a record of the update is retained in the configuration Log File. The Log File allows you to easily determine when a setting was last updated, by whom, and what the previous value was. For more information regarding the configuration Log File, refer to Answer ID 585: Monitoring Changes Made to Configuration Settings.
The Configuration Settings editor gives you more control over customizing your site. The editor displays as a report with category folders and run-time selectable filters that make searching more effective. In addition, values for configuration settings can now be edited inline.
Staff members can access the Configuration Settings Editor only if their staff profile allows it. The staff profile must have the Configuration option enabled on the Administration tab.
To access the Configuration Setting Editor:
To edit the value of a Configuration Setting:
For additional information, refer to the 'How You Customize Configuration Settings' section in the Online Help User Guide documentation. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.