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Environment:
Mailings All versions
Resolution:
You can add sections of content to your documents that appear only to contacts who meet certain criteria. For example, you could add conditional sections for contacts who reside in a certain state or use a specific product. This conditional grouping is identified based on fields in the database, including custom fields.
When adding a conditional section, you use must associate a segment for which the conditional section applies. The segment uses filters and criteria to define your conditional group. The conditional section is inserted in the document and then you type the conditional text within the section borders.
When creating a conditional section, it may be necessary to create the complementary section as well. That is, if your conditional section notifies customers in California of specific information, you might need to create a conditional section for all non-California residents that includes information for the remainder of your contact base.
To add a conditional section to a mailing, use the steps below: