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Answer previews and report statistics
Answer ID 1905   |   Last Review Date 05/06/2019

When I preview an answer from the administration console, does that action get counted in reports, such as Answers Viewed, Service Summary and Session Tracking?


Answers, Analytics


No, previewing an answer through the administration pages does not get counted in the reporting statistics. This includes the Answer Display Total Pages in the Session Tracking Report, the Hits and Answers Viewed columns in the Service Summary Report and the Answers Viewed column in the Answers Viewed reports.

If you have questions around what generates a session and how you can prevent inaccurate session billing on your site please review Demystifying Session Usage (PDF). Some simple mis-steps in customization and configuration can increase billable sessions.  For more information, see Session usage information.