Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Environment:
Answers, Analytics
Resolution:
If an answer is listed multiple times in a report, it is because the answer is assigned to multiple products or categories, and the product or category field is listed in the output. If an answer is assigned to multiple products or categories, it will be listed once for each value and combined values it is set to.
For example, if an answer is assigned to product A and B and category 1 and 2. If the report lists the answer ID and the product and category fields in the output, the answer will be listed four times, once for each of the combinations below:
Product A -- Category 1 Product A -- Category 2 Product B -- Category 1 Product B -- Category 2
You can include an expression in your report to list an individual value or to list the word "Multiple" if the answer is assigned to more than one value. The expression counts the number of products, sub-products,categories or sub-categories (depending on how your site is configured).
The expression is similar to the following:
count(if(answers.map_prod_lvlx_id > 1,'Multiple',answers.map_prod_lvlx_id))
Be sure to replace "x" in the expression with the appropriate level of the item you are counting. For example to count the number of sub-products, you would use "2" to use the answers.map_prod_lvl2 field from the database.
Similarly, if you need to count the number of categories or sub-categories, replace "prod" with "cat" so that the correct database field is referenced. For example, to count the number of categories an answer is assigned to, use the answers.map_cat_lvl1 field in the expression.