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Limiting the number of thread entries included in responses
Answer ID 1594   |   Last Review Date 12/12/2018

How can I limit the number of thread entries included in responses sent by our agents?

Environment:

November 2012 and older releases

Resolution:

The MAIL_INC_THREAD_LEN configuration setting indicates the maximum number of discussion thread entries included in emails sent from Oracle Service Cloud. This configuration setting is deprecated beginning with the February 2013 release.

Note: This setting does not affect administration emails, which always include the entire thread. This setting does not work with message templates. For more information, refer to Answer ID 5489: Message Templates and MAIL_INC_THREAD_LEN.

To include the entire discussion thread, enter 9999 for the value of this setting. A value of 0 excludes all thread entries from the email messages. By default, this is set to 10.


Path to setting(s): Select Configuration from the navigation area > Site Configuration > Configuration Settings > and search by Key.

For more information on accessing the Configuration Editor and editing settings, refer to Answer ID 1960: Editing Configuration Settings.