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Excluding an email address from receiving surveys
Answer ID 1585   |   Last Review Date 07/22/2019

How can I exclude an email address from receiving surveys?


Surveys, Contacts


To exclude a contact out of receiving a survey, open the contact record and set the appropriate Global opt-in field to No, so that surveys sent based on that field are not sent.

To exclude a contact from receiving any surveys, set the Global Opt-In field to No. Then, make sure all of your surveys honor the Global Opt-in field on the Audiences tab.

For additional information, refer to the 'Managing Contact Opt-Ins' section in online documentation for the version your site is currently running. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.