How can I exclude an email address from receiving surveys?
To exclude a contact out of receiving a survey, open the contact record and set the appropriate Global opt-in field to No, so that surveys sent based on that field are not sent.
To exclude a contact from receiving any surveys, set the Global Opt-In field to No. Then, make sure all of your surveys honor the Global Opt-in field on the Audiences tab.
For additional information, refer to the 'Managing Contact Opt-Ins' section in the Online Help User Guide documentation for the version your site is currently running. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.