Is there any information that will not be translated during a live chat?
Environment:
Chat, Browser UI
Language Translation
Oracle B2C Service
Resolution:
When the Language Translation feature is implemented for Chat, the following information is not translated:
- Automatic chat greeting that is posed by the chat server
- Names (first & last)
- Email address
Important Note: The Chat Language Translation feature translates all words by default, including those that might be names or brands (like Oracle, Ford, Rose, or Ruby), and does not recognize them as special terms. Your business can change that behavior through customization.
To use Azure APIs for translation, your business will have to create a BUI Extension where you could use the Extensibility Actions on the Translation services. Then, the logic would "inspect" each translation request before the data goes to the Azure APIs. If specific words or phrases are found, the Extension would add the required tags dynamically in real-time to the request body/payload before it gets sent, which will prevent or override the translation process. Additionally, some translator services support a "glossary" feature where your business can define domain-specific terminology and product names etc. that control how specific terms get translated (or not).
