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Chat Language Translation will not translate some information
Answer ID 13031 |
Last Review Date 07/31/2025
Is there any information that will not be translated during a live chat?
Environment:
Chat, Browser UI
Language Translation
Oracle B2C Service
Resolution:
When the Language Translation feature is implemented for Chat, the following information is not translated:
- Automatic chat greeting that is posed by the chat server
- Names (first & last)
- Email address
Important Note: The Chat Language Translation feature automatically translates all words, including those that might be names or brands (like Oracle, Ford, Rose, or Ruby), and does not recognize them as special terms.
