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HMS Automated test message
Answer ID 13006 |
Last Review Date 06/07/2025
Why are we receiving an incident from hms?
Environment:
Inbound Email
Oracle B2C Service, All versions
Resolution:
The email from hms@custhelp.com that creates an incident is an automated internal process to verify email functionality. Thus, it is safe to ignore or delete the incident. Below are few scenarios on when it triggers:
- New Oracle hosted mailbox is created through Configuration Assistant
- Infrastructure change
