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Pro Tip - Incident Forward & Scheduled Report emails
Answer ID 12958 |
Last Review Date 03/11/2025
PRO TIP - INCIDENT FORWARD & SCHEDULED REPORT EMAILS
B2C Service email functionality includes forwarding emails and scheduling report emails. However, emails may sometimes fail to deliver due to various reasons such as configuration issues or delivery failures. This Pro Tip provides direction on troubleshooting these issues and suggestions for resolution.
Please also see our documentation regarding incident forward & scheduled report emails below.
Troubleshooting Incident Forward and Scheduled Report Sending
Scheduled reports and forwarded incidents are getting blocked
Setting the Reply-To Address when forwarding incidents or sending report subscriptions
What are SPF and Sender ID and how do they affect our Oracle Service Cloud site?
