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Addins are not loading in Test Sites (missing require.js)
Answer ID 12942   |   Last Review Date 01/17/2025

We recently observed errors in BUI, which reports require.js file is missing from path /AgentWeb/libs/require/require.js?

Environment
Agent Browser User UI (BUI) extensibility framework, BUI updates

Issue

After the BUI update, my extension is failing to work as expected.

Resolution:  

The extensions are referring to require.js from Product's library path (/AgentWeb/libs/require/require.js). This should never be done for extensions as it can change with any product change.  Instead; create a require.js file as a library; then import that library where needed in your BUI extensions.
Answer: Answer: Working with Library Extensions in BUI Extensibility Framework


Note

Further information on why an extension may fail can be found here. 
Answer: BUI extension is failing to work after updateBUI extension is failing to work after update